Sign in with Google or with email and a password, and configure your profile, password, security, notification preferences, theme, and account deletion.
Last updated
Manage your personal profile, security, notifications, and display preferences from Settings > Account.
You can sign in to Vizzybl in two ways:
When you create an account with an email address, we send a link to that address. Open it and choose Confirm my email to finish creating your account. Until you do, the account can't create a brand, join a workspace or start a plan.
On the sign-in page, choose Forgot password? and enter your email address. We send a link to choose a new password. If the account uses Google, the email tells you to continue with Google instead. The page looks the same whether or not an account exists for that address, so it never reveals who has an account.
If someone else started a sign-up with your address and never confirmed it, opening the password-reset link clears that unfinished sign-up, so you can create your own account.
Your password goes straight to Google Identity Platform, which stores it only as a salted one-way hash. Vizzybl's own servers never receive it.
Update your display name and review the email address associated with your account. Your display name appears in team views and chat history.
Set your Job Role to help us tailor Vizzybl to your function. Pick from Executive Leadership, Product Engineering, Commercial Growth, Marketing Operations, or General Enablement. You'll choose this during onboarding and can change it any time from this page.
Vizzybl also records your time zone and language from your browser each time you visit, so messages can reach you at a sensible time. There's nothing to set. Quiet hours keep their own time zone (see below).
Switch between Light, Dark, and Auto (follows your system preference). The theme applies across all Vizzybl pages immediately.
Choose which AI platforms to include in your Share of Voice analysis. Toggle individual platforms on or off:
Disabling a platform excludes its responses from your SOV calculations and dashboard metrics. This is useful if a platform isn't relevant to your audience.
If you sign in with email and a password, the Security section shows a Password row:
If you sign in with Google, the row says so: your Google account looks after your password.
Enable 2FA for an additional layer of security on your account. Once enabled, you'll need a verification code from your authenticator app each time you sign in. Before 2FA is turned on or off, Vizzybl asks you to confirm it's you, with your password or with Google.
Choose which messages Vizzybl sends you, and where, in the Contact Preferences section of Settings > Account. The Manage preferences link at the bottom of our emails opens the same section. Changes save as soon as you make them.
Each row is a category of message. Each column is a channel you can receive it on:
The card has two groups. About your account covers messages about your account and brands. Tick a box to receive that category on that channel. The defaults below are for email and push.
| Category | What it covers | Default |
|---|---|---|
| Security alerts | Sign-ins, password resets and critical account alerts | Always on, on every channel. You can't turn these off. |
| Results & billing | Audit and workflow results, receipts and payment notices | On |
| Tips for using Vizzybl | Setup help, guidance on your account, and alerts about your brand | On |
| Visibility alerts | A daily summary when your share of voice moves, you drop out of or appear in an AI answer, or a new company shows up | On, on email, push and every chat platform you've connected |
| Weekly report | Every Monday: your share of voice and rank, and what changed in your dashboard | On. Email only. |
| Team activity | Mentions, comments and invites from your team | On |
Weekly report is on for every workspace. Visibility alerts are being switched on workspace by workspace, and the row appears once they are on for yours.
Both go to a brand's owners and admins.
Visibility alerts arrive once a day, after the night's scan, and only when something changed that held for more than a day:
AI answers vary from day to day, so a single different answer is not reported. You get one summary covering all your brands: a notification in Vizzybl, one email, and one message in each chat platform you've connected. A chat message that would arrive during your quiet hours is sent when they end, up to 21:00 UTC.
The Weekly report arrives on Monday morning. It is short: how many prompts and AI engines were checked, your share of voice and rank against the week before, and a count of what else changed. The detail is in your dashboard, one click away.
Under Brands, untick a brand to stop hearing about it in both. The Unsubscribe link in these two emails turns off that email only. Your other emails are unchanged.
From Vizzybl covers our marketing: news and tips on improving your AI visibility, product updates and occasional offers. We only send it if you've said yes. We ask once: during setup, with a box that starts unticked, or on your home page if you joined another way. To change your answer at any time, tick or untick Email me news and tips on improving my AI visibility, plus Vizzybl product updates and offers under From Vizzybl. Every email we send also has an Unsubscribe link.
We keep a record of each answer you give, with the date and the wording you were shown.
Turn on Enable quiet hours, then choose a start and end time. During those hours, Vizzybl doesn't send push or chat-channel notifications. Email still arrives. The times use the time zone shown beside them, and the default window is 10:00 PM to 7:00 AM.
Select Snooze for 30 days to pause everything except security alerts, on every channel. A banner shows the date the snooze ends. Select Cancel snooze to turn notifications back on early.
Select Unsubscribe from all non-essential communications, then confirm. Every category except Security alerts is turned off on every channel, and emails from Vizzybl (news and tips, product updates and offers) stop. The Unsubscribe link in our emails does the same.
To undo it, select Re-subscribe on the banner. Email and push go back to the defaults in the table above. Your chat-channel choices and quiet hours are kept. Emails from Vizzybl stay off: tick the box under From Vizzybl if you want them again.
Our Terms of Service let us show your organization's name and logo as a Vizzybl customer, on our website and in sales materials. We never publish a testimonial, a quote, your data, or any brand you monitor in Vizzybl without asking you first.
To stop it, untick Show my organization as a Vizzybl customer under Customer listing in Settings > Account, or email [email protected]. We stop using your name and logo in anything new straight away, and take them off our website within 14 days. Tick the box again at any time to be listed.
When we make an important change to our Terms of Service, we ask you to accept the new version the next time you open Vizzybl. The message links to the Terms and the Privacy Policy. Select Accept to carry on, or Sign out. Settings and support stay open while you decide, and your monitoring, API keys and connected tools keep working.
To delete your account:
Account deletion enters a 30-day pending period. During this time you can cancel it by signing back in and clicking Cancel Deletion on the pending-deletion banner. After 30 days, all your data is permanently removed.
Warning: Account deletion removes all audits, prompt monitoring history, chat sessions, and team associations. If you are the Owner of an organization, transfer ownership before deleting your account.
